I’m not sure why my 6+ year-old DS918+ suddenly lost the connection. I couldn’t connect to my NAS server through either internet or home LAN. After spending days troubleshooting, I finally managed to connect to the server using the Synology Assistant APP, which showed a “Configuration lost” message. Following the Synology Assistant’s guidance, I reinstalled the DSM 7.0 system and restored the configuration from my Synology cloud backup. However, the same issue occurred again two days later.
After researching online, I discovered that this issue is fairly common. The root cause seems to be a malfunctioning SMT-type reset button on the NAS motherboard. While it’s possible to replace the button, it requires manual soldering skills and the right tools, which makes me hesitant due to the risk of damaging the motherboard. Instead, I opted to disable the reset button’s function using a command line solution I found online. I’m grateful for the shared knowledge—it’s a valuable lesson learned from experience.
Attached the resolution from reddit. . =================================================================================
First, ensure that SSH or Telnet is enabled on the NAS (never expose Telnet to the outside world). Using a PC or laptop, connect to the NAS via SSH or Telnet. Once connected, enter the following command:
$ cd /etc $ sudo vi synoinfo.conf ==== :$<enter> A<enter> reset_button_disable="yes"<enter> <esc> :wq<enter> ==== $exit
Since setting this up, my DS918+ NAS has been running smoothly for several months. I’m hoping it will keep working for another five years. 😂